Floatbot is a multi-channel conversational and generative AI agent platform spanning voice, SMS, WhatsApp, web chat, and email. Its claims AI agent, LISA, handles first-notice-of-loss (FNOL) intake and support, and the company works with insurance carriers, MGAs, and enterprises.
Key features: AI claims agent (LISA) for FNOL intake · Voice, SMS, WhatsApp, chat, and email channels · 24/7 customer support automation · Insurance carrier and MGA deployments
Pros: Multi-channel claims and service automation · Insurance-specific FNOL use case · Established since 2017
Cons: Broad platform spanning many industries · Pricing not publicly listed
Pricing: Quote-based, not publicly listed.
Best for: Carriers, MGAs, and enterprises
Audience: carrier
