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Litigation Management

The carrier's structured process for controlling legal defense costs, outcomes, and strategies on claims that have entered the court system.

industryPublished 2026/06/07Last verified 2026/06/07

FAQs

What are litigation management billing guidelines?
Billing guidelines are the carrier's rules governing how outside defense counsel must bill for services — including approved hourly rates, required task descriptions, pre-authorization for depositions or experts, and prohibitions on block billing or duplicative work.
How does a carrier decide whether to settle or try a case?
The decision involves comparing the estimated cost to try the case (defense costs plus expected verdict) against the cost to settle. Jurisdiction-specific verdict research, injury severity, coverage limits, and reputational factors all influence the analysis.
What is the connection between litigation management and bad faith?
Insurers who ignore settlement opportunities within policy limits expose themselves to bad faith claims if a verdict exceeds the policy limits. Documented active litigation management — including timely evaluation of settlement demands — is a key defense against extra-contractual liability.

Related Terms

  • Allocated Loss Adjustment Expense

    Expenses directly attributable to a specific claim, such as attorney fees, independent adjuster fees, and expert witness costs.

  • Claims Leakage

    Measurable overpayment on claims relative to the theoretically correct settlement, resulting from process failures, errors, or inadequate investigation.

  • SIU Referral

    The process of routing a suspicious claim to the Special Investigations Unit for investigation of potential fraud before settlement.

  • Indemnity Expense Ratio

    The ratio of claim indemnity payments to earned premium, measuring how much of each premium dollar is paid out as loss settlements.

Related Items

  • Charlee.ai

    Predictive analytics for claims litigation

  • Five Sigma

    AI claims management with adjuster decision support

  • Guidewire

    Cloud P&C insurance platform combining core systems, data, analytics, and AI for carriers

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Litigation management is the systematic approach insurers use to control the cost, duration, and outcomes of claims that proceed into formal legal proceedings. It encompasses the selection and oversight of defense counsel, billing guideline enforcement, case strategy review, settlement authority protocols, and performance metrics for both in-house and outside legal resources.

How it works / Why it matters

When a claim escalates to litigation — whether because liability is disputed, damages are contested, or a claimant retains an attorney — the carrier's allocated loss adjustment expense increases substantially. Defense counsel fees on a single bodily injury claim can range from tens of thousands to hundreds of thousands of dollars. Without structured oversight, legal costs escalate, cases drag on unnecessarily, and settlement timing is driven by attorneys' schedules rather than the carrier's financial interests.

Effective litigation management programs establish billing guidelines that outside counsel must follow — standard hourly rates, pre-authorization requirements for certain activities, limits on task duplication, and reporting frequency requirements. Carriers conduct regular file reviews with counsel, set litigation budgets, and actively participate in settlement negotiations. Case outcomes — verdicts, settlements, dismissals — are tracked against benchmarks to evaluate attorney performance.

Litigation management is also a key defense against bad faith claims. Insurers that fail to investigate claims thoroughly, communicate transparently with policyholders, or tender reasonable settlements within policy limits can face extra-contractual liability. Documented litigation management protocols demonstrate that the carrier acted in good faith.

In practice

A commercial general liability claim involving a slip-and-fall with alleged traumatic brain injury enters litigation. The carrier assigns defense counsel from its approved panel, sets a litigation budget of $75,000, and requires monthly status reports with updated trial probability and settlement range estimates. The adjuster reviews counsel's strategy, authorizes a settlement demand response, and escalates to senior management when the plaintiff demands an amount approaching the policy limits.

Five-Sigma and similar litigation analytics tools help carriers track legal spend by counsel, venue, injury type, and claim age, enabling data-driven decisions about when to settle versus try a case. Charlee AI can flag early litigation indicators — certain injury patterns, claimant attorney pairings, jurisdictions — that historically correlate with elevated verdicts.

Related concepts

Claims leakage in litigated claims is often the most significant source of total overpayment, combining excess defense costs (ALAE leakage) with settlement amounts above theoretically correct values (indemnity leakage). SIU referral during litigation can sometimes uncover fraud that allows the carrier to achieve a more favorable resolution.