Expiration List
A report listing policies expiring within a defined future window, sorted to prioritize the renewal outreach and remarketing workload for service staff.
businessPublished 2026/06/10Last verified 2026/06/10
FAQs
- How far out should an agency pull its expiration list?
- Personal lines agencies typically work a 60-day expiration window. Commercial lines agencies should work 90 to 120 days for standard accounts and 150 to 180 days for complex accounts. Pulling the list further out allows marketing time for accounts that need remarketing.
- What should happen when a policy appears on the expiration list?
- At minimum: review the account for coverage changes, confirm the client's contact information is current, determine whether remarketing is needed, create a renewal task assigned to the responsible service rep, and set a follow-up date. For commercial accounts, initiate the renewal submission process if not already under way.
Related Terms
Renewal Management
The structured process of managing expiring policies through outreach, remarketing, and negotiation to maximize retention and protect premium volume.
Retention Rate
The percentage of policies up for renewal in a given period that successfully renew, measuring an agency's ability to retain existing premium volume.
Policy Remarketing
Re-shopping an existing client's coverage to alternative carriers at renewal to secure improved pricing, terms, or coverage breadth.
Book of Business
The total portfolio of insurance policies managed by an agent, broker, or agency, representing the collective revenue base of the practice.